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RETURNS ACCEPTED
If
you are not satisfied with your purchase, you may return
any item in its original and unworn condition within 30
days for a full refund or exchange.
Shipping, handling and promotions are not refundable(15usd).
If a promotion was used when making the purchase your
refund will not include the promotion, if a gift was
given as a promotion, the gift must be returned as well.
Items received after 30 days from date of receipt will
not be accepted. Refunds are processed 10 to 15 business
days upon receipt.
Exchanges
There is a $5 re-shipping and handling fee for exchanges
of the SAME STYLE item. This fee will be charged however
you like. Exchanges will be made only if the returned
items are in their original undamaged condition. To make
a return you must repack the item in it is original
packaging and return it promptly to the shipping address
included in the original packet. Please follow the
return and exchange instructions.
Damaged Items
Please contact us immediately if you are unsatisfied
whatsoever with your purchase.
Return and Exchange
Instructions
1)
Repack the item in its original packaging and send it in
a PROTECTIVE envelope. We are unable to issue refunds
for items lost or damaged due to insecure packaging.
Always return the entire item or set for a replacement
or refund.
2)
To send your package, use the address which will be e-mailed
to you by our customer service representative and also included
in the original packet.
3)
It is very important that you save your shipping receipt
until you receive your refund or replacement. If you do
not have proof of shipment, we will not be able to issue
a refund for packages lost in transit.
Exchanges received after 30 days will be handled on an
individual, case-by-case basis and may result in
additional fees. Please contact our customer service
department.
If
your purchase entitled you to free shipping based on the
total of your order, and your returns drop the total of
your order below the threshold that allowed you to have
free shipping, we will charge you for the shipping cost
of the original order.
A
package that was refused by the recipient will be
charged a 25% restocking fee on the total of the
merchandise that was refused.
Please be careful: You should NOT write jewelry or other
jewelry-related words anywhere on the package, as this
invites possible theft of the package.
Refund Processing
All
requests will be processed after our returns department
inspects and verifies the condition of the item. Returns
take approximately 10 to 15 business days to process
upon receipt of the item. Please attempt to return every
item with all of its original materials. If you have any
questions, contact one of our customer service
representatives.
Damaged or Defective
Items
We
are confident that you will be satisfied with your
purchase, however, in the event that you receive a
damaged or defective item please contact us and a
customer service representative will be happy to help
you!
CONTACT
US
SAVARONO SALES TEAM
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